The Challenge
The world of the claims presents a complex blend of service fulfillment, adversity, challenge, victory and defeat, superimposed on a dynamic and uncertain battlefield.  It takes strong leaders to balance the issues of today’s claims environment and provide consistent, high quality service.

The Response: Mastering Management
Designed to address the needs of today’s managing claims professionals, the Mastering Management curriculum provides superior, cost-effective professional claims leadership training. Students will learn how to foster similar responses in their own spheres of influence and responsibility in today’s complex insurance claims environment. Initial modules include:

   - Top Ten Behaviors of Effective Leadership

   - Performance Management: Getting the Best Work From Others

   - Monitoring Performance Quality

   - Recruiting, Training, Promoting & Retaining Your Workforce

For a complete program brochure, click here.  For a sample of course materials, click here.

Additional modules include:

   - Active Leadership Listening

   - Strategic Planning, Problem Solving & Decision Making

   - Competency Based Performance Analysis & Appraisals

   - Behavioral Interviewing

This amazing program is available for customized delivery onsite at YOUR location, so contact AE21 now at 800.820.4550 or contact@ae21.com and let the Mastering Management program prepare your future leaders. 

For a musing on leadership, click here to read “The Talk”.